|| New Users - How to Register || Search Help ||
Bidding Instructions || Instant Buy and Store Bidding || Bid Increment ||
|| Buy It Now || Tips for Buyers || Tips for Sellers || List a New Item
|| Updating Personal Info || Feedback || Non-Payment ||
|| After the Auction -Sellers || After the Auction -Buyers || Guidelines for Plant Sellers
|| Counters || CONTACT US ||
New Users - How to Register:
Registration on the Lily Auction is easy and it is free. Just click on the
New Users - Register Here
link and fill out the Registration form. This link can also be found a the bottom of all the Lily Auction pages.
It is very important that your information is entered accurately for two very important reasons:
1) Your password is automatically sent to the email address that you enter into the Registration Form, if you do not enter the
correct email address, you will not receive your Password that is required for using most features of the site.
2) At the close of an auction that you have won or were the seller in, all your contact information will be sent to the winning bidder and to the
seller so that the bidder will know where to send payment and the seller will know where to ship the item. No one else will have access to your
registration information and the Lily Auction does not give-out or sell information about any of its users, except if mandated by State or Federal
law or as indicated in the Users Agreement.
If your contact information changes, please update your registration immediately. Any user found to
have a dead email address or incorrect mailing address will have their registration suspended until the correct information is received.
You can update your personal information by using the Change
Registration form. As with most functions of the Lily Auction, the Change Registration
form can be located from a link in the Top Menu or at the bottom of the Lily Auction pages. This form allows you to change your Password, Postal
Address, Email Address and all Contact information. However, the form does not allow you to change your username. Please be sure that you
select the username that you wish to keep. Please Contact Us if you wish to change
your username.
The Lily Auction is a friendly community of
gardeners. We intend to keep it that way. All Lily Auction members must
provide true and correct contact information that can be verified.
Unfortunately, we cannot allow the automatic registration of
free email accounts from ISP's that offer free email (hotmail, yahoo, gmail,
etc.). For security reasons, registrants using "free" accounts may be asked
to verify their identity before their account will be activated.
Bidding Instructions:
Bidding on the Lily Auction is easy and it is also free. Bidding is a 2
stage system and you will confirm your bid in the second stage. If the
Seller has selected the BuyItNow option and there have been no bids, you will also have the option to
buy the item outright for the BuyItNow price (see BuyItNow information
below).
To place a bid on the item, open the auction
that you want to bid on by clicking on its name in the category list.
After reviewing the description of the item and you are sure that you
want to place a bid, you can do so by using either the bidding form
in the top section or in the bottom section of the auction. In
one of these "Bidding" Forms you must
enter your username, password and bid amount and
then click the "Place Bid" button.
Please type only numerals and the decimal point (if required). Do
not include a dollar sign ('$') or commas (','). Your bidding
amount must be equal to or greater than the minimum bid states in the
bidding form.
After you click
on the "Place Bid" button, you will then see the details of your
bid on the next screen. If you agree with the bid details, scroll down
and hit the "Confirm My Bid" button on that page to
confirm your bid. If you do not agree then you
can use your back arrow to go back and correct your bid amount or not
place the bid at all. Once you press the
"Confirm My Bid" button, please allow 'Lilybot', the auction robot, a few
seconds to process your bid. Do not click the "Confirm My Bid" button more
than once.
Binding Contract
Placing a bid is a binding contract in many
states. Do not bid unless you intend to buy this item at the amount of
your bid. Payment is always due within 10 days of item close unless
pre-arrangements have been made with the seller.
Proxy Bidding for all bids
Please bid the maximum amount you are
willing to pay for this item. Your maximum amount will be kept secret. The
Auction robot, Lilybot, will bid on your behalf as necessary by increasing
your bid by the current bid increment up until your maximum is reached.
This saves you the trouble of having to keep track of the auction as it
proceeds and helps to prevents you from being outbid at the last minute unless your
spending limit is exceeded.
In the Lily Auction,
if a bid is made within the last 5 minutes, the auction will not close
until 5 minutes after the last bid is made. This is to prevent snipers
from taking the bid in the last second. All buyers will have at least 5
minutes from the time of the last bid made to decide if they would like to
bid higher.
There are 3 important things to remember when placing your
maximum bid:
- Bidder's displayed bid are not necesarily their maximum bids:
All maximum bids, if higher than the displayed bid, are hidden and only the bidder can know it.
- If your maximum bid exceeds the previous bidder's maximum bid:
Your displayed bid will be recorded as, up to, one increment above the previous bidder's maximum
bid, depending on the amount of your bid, but never over your maximum bid amount.
- If your maximim bid is equal to the previous bidder's max bid:
The previous user's bid will take precedence. In case of a tie for high
bidder, earlier bids always take precedence.
When an opposing bidder places a bid higher than an existing actual
displayed bid but the bid is less than the previous bidder's maximum bid, Lilybot will enter a new bid for the previous user. The new
bid will be displayed at the amount that was bid by the opposing bidder
and there will be a "Bumped by:" note next to it naming the alias of the
opposing bidder. This tells the existing bidder why their bid was
increased and it also tells the opposing bidder that their bid has not
exceeded the existing bidders maximum bid. Also, an opposing bid will not
be counted unless it is higher than the previous bidders maximum bid. In
other words your bid will not count as a bid unless it exceeds the
previous bidders maximum. If it is lower or equal in amount, it will only
"bump up" the previous bidders proxy bid. However, you can bid as many
times as you like if you want to continue to try to out-bid the previous
bidder. Just remember that each time you bid, you will have to bid a
higher amount. You obviously do not want to exceed what you feel is the
value of the item. The best approach is to simply enter the maximum bid
that you feel you are willing to pay for the item and let the proxy
bidding system work for you.
Lilybot will never place your bid higher than your maximum amount. Be
sure that you enter the maxbid that you can live with. You cannot reduce
your maximum bid at a later date.
If you have bid on this item before, note that your new bid
must be greater than your previous bid. If you are the high bidder, and
wish to raise your maximum bid you may now enter a bid higher than your
previous max bid without raising your actual displayed bid. Of course,
as stated above, if your max bid exceeds the previous bidder's maximum bid,
your bid will jump to that level. To beat a previous max bid your bid must be one increment higher
than the previous bidder's max bid.
|| New Users
- How to Register || Search Help || Bidding Instructions ||
Instant Buy and Store Bidding || Bid Increment ||
|| Buy It Now || Tips for Buyers || Tips for Sellers || List a New Item ||
Updating Personal Info ||
Feedback || Non-Payment ||
|| After the Auction -Sellers || After the Auction -Buyers || Guidelines for Plant Sellers || Counters || CONTACT US || Buy-It-Now:
(optional)
Buy It Now allows a buyer to purchase a regular
auction item
immediately at a set price that is listed by the seller. The Lily
Auction 'Buy-It-Now' feature is a little different than the same
feature in other auctions.
Here how it works:
- In the bidding section of each item the first
bidder has the option to either bid or buy in every auction whose seller
has selected the 'buyitnow' option.
- If the buyer chooses to bid, then the buy it now
feature is taken off and is no longer
available. The auction continues but no one can 'buyitnow' and the auction will proceed as usual.
- If the first bidder decides to 'buyitnow', then
the auction is immediately closed and taken off the list. Both the buyers
and the sellers will get email notifications and the auction file will be
sent to the closed auction directory.
Like anything else, there are pros and cons to the
'buy it now' feature. Sellers and Buyers must consider the item that
is being offered and if it is wise to use the 'buy it now' option or not.
For example: Hybridizers and nurserypersons, who have several of one
item to offer, may choose to list the 'buyitnow' option. However, if
an item is in demand and there are only a few available...........a regular auction is likely to
do better!
Once an item is listed with the "buyitnow" option, It is the first bidder who decides to either
purchase the plant now, at the 'Buyitnow' price, or to place a bid on the
item for a lower amount. Doing the later removes the 'buyitnow' option and
the auction proceeds, from that point on, as a regular auction.
Pros for Buy it Now:
| Buyers |
Sellers |
| Buy items instantly! |
Sell your items fast. |
| Quick, easy, and convenient way to shop. |
Quick, easy, and convenient way to sell. |
| Buy an item at a fair price. |
Sell your item for the price you want. |
Instant Buy and Store "Bidding":
Bidding on 'Instant Buy' Items, which includes Store Items, is simple and straight forward. There is no proxy bidding
and the price is the same for every count listed in the auction. 'Instant
Buy' and 'Store' Items are always offered at a fixed price and the purchase is instant. When a
seller adds a fixed priced Instant Buy Item and lists, say, 10 counts of the same item,
every count will be the same price (determined by the seller). You get to choose only the quantity
that you want to buy. You may choose one, all, or as many as are left in the
auction at the time you are bidding. The auction will not let you bid on more than are available.
In the bidding section of each auction you select only
the quantity that you wish to buy and then click on the "Buy"
button. There a confirmation screen in all Fixed priced, Instant
Buy bidding where you can check and confirm your buy before you finalize it.
Store Items, which are esentially long term Instant Buy items, work exactly the same.
The difference between Store items and regular Instant Buy Items is that Store items can be listed
for up to 180 days and will only be listed only in the Store sections of the Lily Auction.
Regular 'Instant Buy' items can only be listed for up to 30 days and will appear with regular
auction items in the lists. All items, including Store and Instant Buy items,
will be searched when using any mode of the Search Forms, including searches for a particular Seller's
items. So if a member searches for a particular cultivar or a particular seller. etc, the Store items
will be included in that search.
Once you have confirmed the buy, in all Store and Instant Buy items, an email notification will
be sent to both the buyer and seller and the item will then be listed in the Closed Auctions
Lists for your records. This notification will list the quantity you bought as well as the
seller's contact information. The seller will receive your contact information and quantity
you bought as well. At this point, the buyer and seller need to contact each other to
make the necessary arrangements. If both buyer and seller agree, the transaction may be consummated
immediately. You do not have to wait until the item closes.
In addition to keeping track of all items that you won
through the Lily Auction, the auction specifically keeps track of all your
Instant Buys and records all information about them in your closed auctions
list. The Lily Auction's automated system, Lilybot, will immediately send
out winning notifications to both Buyer and Seller. If for some
reason, after you have bid, you do not get the email notification within 10
minutes,
please check your closed auctions for the
information you need to complete the transaction. The closed auction will
automatically be placed in your closed auctions list within 10 minutes after
close.
After the auction has closed, Sellers will be able to find the Instant Buy and Store information they need to consumate the sale, by going to their
CLOSED ITEMS - ITEMS SOLD LISTS
and the instant buy and store items will have ether an instant buy or store item lable just below the total price in the Total column.
WHY USE STORE ITEMS LISTINGS: Some sellers prefer the convenience of listing and keeping the items up for the extended time (up to 180 days) without having to be constantly
re-listing them. This is particularly useful when the seller has an abundance of a certain cultivars, that are not in short supply on the market. (Items that are rare are always recommended to be listed
as auctions.) It is also useful for new introductions for which the seller wants a definite fixed-price.
|| New Users
- How to Register || Search Help || Bidding Instructions ||
Instant Buy and Store Bidding || Bid Increment ||
|| Buy It Now || Tips for Buyers || Tips for Sellers || List a New Item ||
Updating Personal Info ||
Feedback || Non-Payment ||
|| After the Auction -Sellers || After the Auction -Buyers || Guidelines for Plant Sellers || Counters || CONTACT US ||
Updating your Personal Information
If your contact information
changes, please update your registration immediately. Any user found to have a dead email address or incorrect
mailing address will have their registration suspended until the correct
information is received. You can update your personal information by using
the Change Registration form. As with most functions of the Lily Auction,
the Change Registration
form can be located from a link at the bottom of the Lily Auction pages.
This form allows you to change your Password, Email Address
and all Contact information. However, the form does not allow you
to change your username. In most cases it is not recommended but if you
wish to change your username, please
contact
us. Whenever a username is changed, your feedback and accounting
records will also be moved to the new username.
|| New Users
- How to Register || Search Help || Bidding Instructions ||
Instant Buy and Store Bidding || Bid Increment ||
|| Buy It Now || Tips for Buyers || Tips for Sellers || List a New Item ||
Updating Personal Info ||
Feedback || Non-Payment ||
|| After the Auction -Sellers || After the Auction -Buyers || Guidelines for Plant Sellers || Counters || CONTACT US ||
Search
Help The entire
search function was changed again on Dec 12, 2014 and will now include items sold on the Lily Auction going back for years.
The Search function of the Lily
Auction was designed for ease of use and to help you narrow down the
item list so that you may find what you are looking for faster than
going through the whole list. You may either search the OPEN items
or search the CLOSED items by entering your search word in
either the "Search OPEN" form or the "Search
CLOSED" form, both of which are located at the top of all the
Lily Auction pages. How to select a search word is explained below.
There
are 14 search modes: "Keyword (4)", "Alias", "Bidder",
"Seller", "Form", "Country/State", "Foliage", "Item Number"
"Will Ship to Canada" and "Ships
Internationally",.
The first 8 modes search all items but each mode searches a different part of
each item. The last 2 Modes are really not searches, but a way to list Items
based whether the Seller's will ship to Canada or Internationally or not. You must select one of the
10 modes by selecting it from the drop
down menu, BEFORE you submit your search. Selecting the appropriate option
will determine what part of all items will be searched. 1) The "Title Keyword,
Cultivar"
mode searches for a matching word in the "title" of
only Cultivar item and then displays a list of all the items that contain
that word in the description. Common words to select when using the
"Keyword" mode are, Cultivar name, Hybridizer name,
color words, small, large, tetraploid, etc. You can use any word that you think would be in the
title of an item you are looking for. Certain words may return
large lists, others small lists. Many times this search will only help narrow down the
items that contain what you are looking for. However, if you input the
name of a Cultivar, the result will be very specific and it will then return a
list of only those items that have that exact name in the description
and/or title. 2) The "Title Keyword,
Seed"
mode is similar to #1 but searches for a matching word in the "title"
of only Seed items, including seedlings, future introductions and
pollen. 3) The "Title Keyword,
All"
mode searches for a matching word in the "title" of
ALL, listed items in all categories.
4) The "Keyword in
Description"
mode searches for a matching word in the "title" and also the entire "description"
of each item. 5) The
"Alias"
mode searches for a matching letters in ONLY the username section of all
items. This mode will help you find both sellers and buyers.
However, while this mode will only search the usernames, it is not
absolutely specific. For example, if you are searching for a user
whose alias is "Blue", you would enter the word "Blue" in the search field
and click on the "alias" radio button and then submit the form. However, not
only the auctions of the user "Blue" will be returned but also all usernames
with the word blue in them, will be returned. This can be helpful for users
who can't remember the entire username if the user they are looking for.
If you wish to search specifically for a seller then you must use the
"Seller" mode. The "Alias" search
mode is only available in the open items search. The closed items searches
for username are only available to the 'winning bidders' and 'sellers' who participated
in those auctions and must be done through the "View
Your Closed Auction" link at the bottom of the Lily Auction pages.
6) The
"Seller"
mode searches specifically for sellers and is absolutely specific.
You must spell the seller's username correctly for this to work.
The "Seller" search mode is only available in the open auctions.
7) The
"Bidder"
mode searches specifically for bidders and is absolutely specific.
You must spell the bidder's username correctly for this to work.
The "Bidder" search mode is only available in the open auctions.
8) The
"Country/State" mode
searches specifically for the Seller's Country or State.
Most (but not all) USA Sellers enter the abbreviation for the name of
their State, ie, CT, IN, OH etc. so you will probably need to enter the
abbreviation for States in this search mode. Also, if you enter the name
of a country, ie Canada, this search will list all sellers from that
country. This is not case sensitive.
This search mode is only available in the open auctions.
9)
The "Form"
mode searches only 7 words, one of which was pre-selected by the seller when
he or she posted their auctions and that relate to the bloom form.
The 6 word choices are "large", "mini",
"small",
"double", "spider", "ufo"
(not case sensitive). For this mode to work properly, you must enter
one of these exact word choices. This option is not
available in the CLOSED auction search.
10) The "Foliage"
mode searches only 5 words, one of which was pre-selected by the seller when
he or she posted their auctions and that relate to the foliage habit
of the plant offered. The 3 word choices are
"ev", "se", "dor" (not case
sensitive). Please note, you must search
on ev, se, or dor, exact letters, only as the complete words evergreen,
semi-evergreen and dormant, or other abbreviations will not work properly. This option is not available in
the CLOSED auction search.
11) The
"Item Number"
mode simply searches for the item number. It is absolutely specific and,
if that auction number is available, only one auction can be returned
using this mode.
12) The
"*Will Ship To Canada*"
mode will list all sellers who will ship to
Canada....regardless of what you enter into the search form. Entering a
space or one character is enough but you must enter something in the
box or this will not work.
This search mode is only available in the open auctions.
13) The
"*Will Ship To EU*"
mode will list all sellers who will ship to
the European Union....regardless of what you enter into the search form. Entering a
space or one character is enough but again, you must enter something in the
box or this will not work.
This search mode is only available in the open auctions.
14) The
"*Ships Internationally*"
mode will list all sellers who will ship
Internationally....again, regardless of what you enter into the search
form. Entering a space or one character is enough but you must enter
something in the box or this will not work.
This search mode is only available in the open auctions. PLEASE NOTE:
All lists in the lily auction are displayed in the order of which auction
closes first or, in the case of closed auctions, which closed earliest.
Closed auctions data are now kept for years, and available to all registered members. If you need to get the contact information for
buyers and sellers of specific closed auctions that you won or sold, then you must use the "View
Your Closed Auctions" link at the bottom of all the Lily
Auction pages. || New Users
- How to Register || Search Help || Bidding Instructions ||
Instant Buy and Store Bidding || Bid Increment ||
|| Buy It Now || Tips for Buyers || Tips for Sellers || List a New Item ||
Updating Personal Info ||
Feedback || Non-Payment ||
|| After the Auction -Sellers || After the Auction -Buyers || Guidelines for Plant Sellers || Counters || CONTACT US ||
Tips for Buyers
Buying items off the Internet can be a pretty unsettling experience. The Lily Auction is here to assist you in any way possible.
We have compiled some tips of the trade to make your purchasing experience a pleasant one.
Be Familiar with the Item You Bid On
Details will take you a long way when it comes to purchasing an auction item. Read the description of the item very carefully. And don't read
anything into the description that isn't there! Message the seller if you have questions. For example, if you are concerned with the number of number
and size of the plant you would get and these facts are not mentioned in the seller's description, Message the seller and specifically ask him how
many fans and what is the approximate diameter of the plant at the crown. You should be specific in your questions but please do not be unreasonable.
Protection From Fraud
The Lily Auction is a garden trading community. Our mission is to promote a site that provides fair and honest trading with each auction.
Unfortunately, online fraud is an issue in the internet auction industry as it is with online banking and cyber-shopping. In an effort to continue
our good name and protect the buyers and sellers in the Lily Auction community, we want to clearly address our policy on fraud.
All auctions are subject to fraud. The bid process can be exposed to several dishonest practices. Bid shilling occurs
when an individual schemes with someone else or creates a false identity in order to drive up the bidding prices on behalf of the seller.
Bid shielding takes place when a buyer and partner artificially inflate the bids. This discourages other bidders from bidding. Then, at
the last minute, the shielder cancels their high bid whereby his/her partner wins the auction with a lower offer.
Our stance on these practices is simple: shilling and shielding will not be tolerated! In fact on the Lily Auction, unlike many
other auctions, we do not allow our users to cancel a bid automatically. The cancellation must be reviewed by the auctioneer before the bid can actually
be retracted. Generally, a bid will not be allowed to be retracted after 24 hours from when it was made nor within 24 hours of closing.
The Lily Auction has zero tolerance for fraud! After investigating a complaint and the allegations are found to be correct, our
policy is to suspend the user on the first offense. We will also maintain a ban list to chronicle the errant users.
Self-regulation is the best prevention against fraud. We will make every effort to enforce our fraud policy and we encourage our
Lily Auction community to join us. Please don't hesitate to contact us whenever
fraud is the issue. If you don't complain, there exists a possibility that we don't know. Let's all take a stand!
For additional information about fraud, please consult the National Fraud Information Center
(www.fraud.com).
Be Courteous to Other Traders
Being courteous and giving others the benefit of
the doubt are essential elements for the Lily Auction community. We ask that everyone treat other traders like you want to be treated and we can't help
but to have a pleasant trading community. Flaming and profanity are discouraged on this site.
Do Your Homework!
First, check thecurrent minimum bid price. This
is the is the minimum amount that you must bid. Be certain that you are willing to pay the seller at least this amount for this item should you become
the winning bidder. Please remember that placing a bid is a legally binding contract in many states.
Be sure that you have enough time to put in another bid should you get outbid. The Lily Auction items close at the closing time or
5 minutes after the last bid to prevent auction snipers. If you enter a maximum bid amount, the proxy bidding will place bids for you.
Get more information on the seller, particularly if this is a high-priced item. Review his/her Lily Auction seller rating and feedback. Message the
seller if you need more information about the item you wish to bid on.
Monitoring the Auction
The bid history for an auction gives up-to-the-minute
information about the bidding activity for the item. Always refresh the page to be sure you are viewing current information. Email notices are sent out to
the buyer and seller immediately after all items close. Store Item Buys are sent to the Closed Items list immediately. In the case of Auctions it may
take up to 3 minutes before the closed item is moved to the Closed Items database. The winning bidder and the seller's e-mail address, etc., are posted
in the closed auctions. To prevent spamming, the winning bidder's
contact information is available ONLY to the seller of the auction. Only the seller's email address is available to the public. The remainder of the
seller's contact information is available only to the winning bidder of the auction.
The Lily Auction sends a confirmation e-mail to both the seller and the winning bidder immediately after all items close.
Some ISP's take longer than others to let your message through and there may be a delay. Spam filters can block our email notifications. Check you Junk
folder but please be sure that 'LilyAuction@host.daylily.com' is listed in your contacts. This will insure that it does not go into your
Junk folder. In the event you do not received the notice, you may always contact the other party using the contact information posted in your
Closed Items lists.
Contact the Seller"
As stated above, the seller and winning bidder are notified via e-mail immediately after the item closes.
The notice contains a link so that each party may contact the other. The winning bid history remains on the site for at least 7 years so it is the
responsibility of all parties to verify who won. We request that all parties in the final sale contact each other immediately after the close of the auction.
In the event that the winning bidder does not contact the seller within 10 days, the seller reserves the right to re-list the item, leave negative or
feedback and/or sell the item to the second highest bidder.
|| New Users - How to Register || Search Help || Bidding
Instructions || Instant Buy and Store Bidding || Bid Increment ||
|| Buy It Now || Tips for Buyers || Tips for Sellers || List a New Item
||Updating Personal Info || Feedback || Non-Payment ||
|| After the Auction -Sellers || After the Auction -Buyers ||
Guidelines for Plant Sellers || Counters || CONTACT US ||
Tips for Sellers
Selling merchandise on the Internet brings a totally different flavor to the typical merchant and consumer interaction. We've
compiled some tips of the trade to make your selling experience a pleasantone.
Listing Items on the Lily Auction
Adding a new item to the Lily Auction is very easy. Just click on the "
Add a New Item Here" link at the bottom of all the Lily Auction pages and start reading. The fees, terms and conditions and all the help you need
will be explained as you go along.
Details, details, details
There is no such thing as too much information. Give the
consumer as many details as possible in anticipation of any questions that he/she may have.
We highly recommend that you include all the details related to shipping the merchandise, i.e. where the item is located, who
will pay for shipping, shipping fees estimated weight, etc. There are places in the Add-New-Item forms to enter pertinent information as well.
IF YOU DO NOT STATE YOUR CONDITIONS OF SALE IN YOUR ITEM DESCRIPTION, THEN
THE LILY AUCTION DEFAULT RULES WILL APPLY. The sellers stated conditions take priority over our default rules.
A PICTURE IS WORTH A THOUSAND WORDS
"Seeing is believing" is putting it
mildly. What better way to attract a buyer's attention than to display photographs of your item? That's why we have provided a place, FOR FREE, for you
to upload your images if you have no web space of your own. To conserve on bandwidth and keep the site running smoothly, we limit image size to 100K.
You can use the image optimize located under the topic RESOURCES in the Top Menu of the site to scale the size of your image file down while keep the
quality of the image clear and sharp. The initial quality of the image that you start with is very important.
Say What You Mean and Mean What You Say
State how you want to be paid. If the item
should be insured for shipping, state whether you'll pay or share the charges.
Don't End Your Auction Early
Some sellers list their items with more
than one venue. This practice is not fair to the Lily Auctions or it's traders. If we detect a pattern of sellers ending their auctions early, we will be
forced to reevaluate your presence in the trading community.
Be Courteous to Other Traders
Being courteous and giving others the benefit of the
doubt are essential elements for the the Lily Auction community. We ask that everyone treat other traders like you want to be treated and we can't help
but have a pleasant trading community. "Flaming" and profanity are not tolerated on this site.
Don't Forget to Use Feedback
The
feedback option has a dual purpose. Buyers can read the comments other buyers have entered
about a seller. Likewise, sellers can read the comments other sellers have placed about a buyer. We encourage all users to leave
feedback about your trading experience. Keep all comments factual and not emotional.
Please do not abuse the privilege of posting feedback about others.
Contact the Buyer
The Lily Auction's Automated system, Lilybot, will e-mail the
winning bidder and seller with contact information immediately after the item closes or store item is bought. The contact information of the winning bidder
will also be available to the seller in the Closed Items lists within 3
minutes of auction close. We ask that all parties allow at least 10 days to receive communication from the other trader. In the event that the buyer refuses
to follow-up after 10 days there may be extenuating circumstances or a simple overlook. Please follow the
Report Non-Payment Protocol which has been developed from years of our experience,
and is for the benefit of both Buyer and Seller
Lily Auction COUNTERS
Optional Lily Auction Counters track the number of buyers who have viewed your listing. This is a useful tool for those sellers who
want to track the number of unique visitors that their items have received. Multiple views from the same user are counted only once so that the
count is as accurate and meaningful as possible.
If the option is selected when listing your item, the counter will appear at the bottom of your listing and will be visible
to all viewers, unless you have selected a Hidden Counter. Hidden Counters are available for sellers who do not want to publicly display the
counter and, if a hidden counter is selected, it will only be viewable by the Seller when the seller is logged in. However, all counters,
including hidden counters, count every unique visit to your item. After auction close the counters remain static (will not add new views) and
will be visible for at least 7 days when viewing the Closed Item from your Closed Auctions or Tracking Lists. They are never visible when viewing Items
from the searchCLOSED form. All Counters will automatically delete 7 days after the scheduled auction close date.
GUIDELINES FOR PLANTSELLERS:
Please click here to review the guidelines for
plant sellers that you must agree to as a seller.
Federal
& State Plant Quarantine Information
Seller-Specific
Questions:
How do I sell something?
In order to sell an item or service on the Lily
Auction, you must be a registered
user. To add an auction item for sale in the Lily Auction, please
locate the "Add
a new Item Here" link at the bottom of the pages. Click on this
link and read the information and instructions. You will be taken to the
"Post new Item" on-line form. Please follow the
instructions when filling out the form.
How much does it
cost to list an item?
All Seller's Fees are posted in the Terms
and Conditions of selling an item on the Lily Auction. Also, fees are
posted in the Add a
New Item Here link at the bottom of the pages.
How do I access my
account and make a payment?
All your
account information and instructions on how to make a payment, can
be found in your
Seller's Account. Please use the
Sellers Accounts
link at the bottom of the pages to access your information.
How does the Lily Auction
determine bid increments?
The first bid increment is always $.01. After that the increment is
determined by the amount of the existing bid. This is calculated by the
auction.
After the first bid:
the increment is $.30, if the last bid is less than $5;
inc = $.50 if last bid > 4.99 but < 10;
inc = 1.00 if last bid > 9.99) but < 30;
inc = 1.50 if last bid > 29.99) but < 60;
inc = 2.00 if last bid > 59.99) but < 100;
inc = 3.00 if last bid > 99.99) but < 150;
inc = 4.00 if last bid > 149.99) but < 200;
inc = 5.00 if last bid > 199.99) but < 250;
inc = 6.00 if last bid > 249.99) but < 300;
inc = 7.00 if last bid > 299.99) but < 400;
inc = 8.00 if last bid > 399.99) but < 500;
inc = 9.00 if last bid > 499.99) but < 600;
inc = 10.00 if last bid > 599.99) but < 750;
inc = 15.00 if last bid > 749.99) but < 1000;
inc = 30.00 if last bid > 999.99) but < 2000;
inc = 60.00 if last bid > 1999.99) but < 4000;
inc = 100.00 if last bid > 3999.99;
How do I add color,
bold, Italics, etc. to my listing?
In the description field of the "Post new
Item Form", you can add these dimensions to your ad by using
HTML or HyperText Markup Language. HTML is a simple way to format text
to be displayed on a web browser. HTML formats by using "tags"
at the beginning and end of the text. For example, when entering your
description in the "Post New Item" Form, to make the words
'the Lily Auction' in bold, you would use the opening and closing tags for
Bold. The opening tag for Bold is <B> and the closing tag for Bold
is </B>. To change the Lily Auction to bold when viewed on the
browser, you would enter:
<B>the Lily Auction</B>
To input Italics:
<I>the Lily Auction</I>
To input colors:
<FONT COLOR=BLUE>the Lily
Auction</FONT>
To make the text bigger:
<h1>the Lily Auction</h1>
To make text smaller:
<h5>the Lily Auction</h5>
You can use any combination of the above tags. For
a more in depth description of HTML, use a search engine to access one
of many free instruction pages on the web. You can also go to a page
with the type of formatting that you are looking for and select View,
Page Source or Document Source from your browser�s Command Menu Bar.
How do I add a picture to my
listing?
1)
UPLOAD OPTION:
The easiest way
to enter a picture in your auction descriptions is to use the Lily
Auction's image uploader located with all the 'Add new Item' forms.
Uploading images is free.
2) URL OPTION: Upload your photo from an existing URL (Internet
address). Or if you have an image already uploaded on a web site,
then you will just need to enter the image URL into the "Image
URL" field of the "Post New Item" Form. For more details
instructions, CLICK
HERE.
How can I view all
of my auctions?
To
view the auctions for a specific seller, go to the "Search Open
Auctions" form at the top of the Lily Auction pages. Select the
"Username" radio button. Enter the seller's alias in the Search
for field. Then click on the "Search Open Auctions" bar.
How do I end my
auction before the assigned time?
We highly recommend that each auction be allowed to
run its course. In the event you need to cancel your auction, please
contact
us.
Can I change the minimum bid after the auction has started?
You may change the minimum,
after the auction has begun ONLY IF THERE HAVE BEEN NO BIDS OR BUYS on the
item. You can do so using the Modify Auction feature located from
the "The seller may click here to revise this item" link
within your auction. Once a bid or buy is made, you can't change the
minimum bid or price. You can also delete your auction
through the modify auction feature as long as no bids have been placed. In
the event that you need to end your auction after a bid has been placed by
another user, please
contact
us.
How long does my auction
run?
You can specify how many days an auction
will run, from 1 to 14 days. Store items can run for 15, 30 or 60 days. There is no price difference for
listing any duration.
How can I find out if
an auction has ended?
The item will have a red "closed"
sign next to it in the category lists for up to 10 minutes after auction
close. After that you will be able to find the closed auctions through the
"View Closed Auctions" link at the bottom of the Lily Auction
pages. Simply enter your username and password in the form that comes up
when you click on the "View Closed Auctions" link.
What happens if my
item does not sell?
If your item does not sell, you can re-list
it once for free after the close of the auction. Find the item in your closed "no-bids" list and use the
repost button there. All the data will be automatically entered so it make it easy. You have 2 months from
auction close to re-list the item for free. If it doesn't sell for a second time, you may want to
come up with a catchier title or add a photo if you did not have one or
lower your price.
What is
auto-extend?
Auto-extend is one of those features that
makes the Lily Auction so special! As you may already know, auctions
really heat up in those last minutes. Auto-extend will automatically
extend your auction for an additional five minutes if any bids are placed
within the last minutes of the auctions closing. This helps to prevent
sniping and results in higher returns for the seller.
How can I contact a buyer?
Go to your closed items, "my Sold" list and use the blue contact button that
contains the buyer's username. You can also send the buyer an INVOICE directly from the "mySold" list/
What happens if the buyer does respond or pay?
Non-response and non-payment make more difficulty for everyone. If a Buyer cannot pay within the Seller's
stated conditions or, by default, within 10 days of item close, then the Buyer should not bid or buy. Once a bid is placed or a buy is made,
a legal binding contract has been formed between buyer and seller: According to this contract, the buyer is responsible to pay according to the sellers disclosures or, by
default, the rules of the site (within 10 days of items close) and the seller is responsible to deliver the exact disclosed item according to their 'Payment and Shipping
Conditions of Sale' that is stated in the Item Description or the Seller's aboutME page.
However, if you have not gotten paid, before assuming that the buyer is defaulting, the seller should be sure that they have Invoiced
and Messaged the Buyer. Sometimes sending a Message to the buyer through the Lily Auction Messaging system will get a faster response.
Please try Messaging before contacting Lily Auction Support. We certainly want to know if a non-responding bidder is a deadbeat
but often there is a good reason and we do not want to jump to conclusions. If you still don't get a response after Invoicing and
Messaging, we can help you to find out why. Please, after no response to a Message, send out a "Report non-payment Invoice" from
your "My Sold" list, as you did other incvoices. Sending out a "Report Non-Payment Invoice" will automatically notify us and
we will take it for there. Seller Closing fees are credited back to the Seller account whenever default occurs, but
only after the protocol has been followed. The protocol helps us to get you paid, to prevent unnecesary negative feedback, and it
also enables us to block folks who bid irresponsibly.
PROTOCOL FOR DEALING WITH NON-PAYMENT, NON-RESPONSE OR DEFAULT
https://www.daylily.com/auctionfiles/nonpayment.html
How do I relist an item?
Again, through the "View Closed Auctions"
link at the bottom of the Lily Auction pages. Simply enter your username
and password in the form that comes up when you click on the "View Closed
Auctions" link. Select the auction that you want to view and 'View' the
item. At the bottom of the "Closed Auction" page you will see the "Repost"
button. If your auction does not sell you may re-list the item and get a
one time credit for the re-listing fee. There are also Quick link (Q & I)
buttons in the closed lists that allow you to repost your item without
Viewing the Item.
How do I pay the
Lily Auction?
The lily Auction accepts personal
checks or certified checks, and money orders. Sorry, we do not accept
credit cards at this time. Mailing instructions can be found in your
"Sellers Account".
What do I do if the
high bidder backs out?
If the high bidder backs out, you can move
on to the second highest bidder if you would like. Another option that you
have is to re-list the auction. If the high bidder does back out, please
contact
us to let us know
and don't forget to use Feedback.
|| New Users
- How to Register || Search Help || Bidding Instructions ||
Instant Buy and Store Bidding || Bid Increment ||
|| Buy It Now || Tips for Buyers || Tips for Sellers || List a New Item ||
Updating Personal Info ||
Feedback || Non-Payment ||
|| After the Auction -Sellers || After the Auction -Buyers || Guidelines for Plant Sellers || Counters || CONTACT US ||
|
| After
The Auction |
|
The Lily Auction is what is
referred to as a "Person to Person" auction. This
means that after the end of an auction, the Lily Auction no longer
takes part in the transaction between the buyer and the seller. We
simply act as a venue to bring the two together. After the close of
the auction, both the buyer and seller receive an e-mail notification informing
them that the auction has been completed. This e-mail also contains
the personal information of the winning bidder and the auction
seller. It is now up to the two parties to close the deal. Below are
some tips on how to make the transaction go smoothly.
|
| Sellers:
what to do after the auction is over |
|
As the seller, you have a vested
interest in completing the transaction with the buyer. Make sure you
message the buyer as soon as possible after the end of the auction.
(Please allow the buyer at least seven days to get back to you). In
the e-mail, it is best to repeat the item number and description.
Make sure you inform the buyer of the kinds of payments you accept
(check, money order, credit card, etc.) and how long you will hold
the item after you receive the payment. It is also important that
you tell the buyer how much the shipping will cost and how you will
package the item. This will help the buyer decide if they want to
pay an extra amount for insurance or express delivery. Don't forget
to include your name and address so they know where to send your
money. Give the buyer a couple of days to respond to you if you do
not hear from them immediately. Some people cannot get to their
e-mail everyday. Below are some additional tried and true tips to
make sure you get the most out of your selling experience. (These
are just tips! You must make an individual decision based on your
situation as to how you would like to conduct your sales.)
-
Inform your buyer that if
they send you a check, you will hold the item until after the
check clears. A bouncing check can be embarrassing for both
sides, and this tip will help minimize your losses. With money
order payments it is generally safe to mail the item after you
receive the payment.
-
Make sure you package the
item well. If a buyer receives a poorly packaged item your
feedback may suffer. On the other hand, a good packing job will
impress the buyer and may entice them to leave you some very
flattering feedback.
-
Double check your address
before you send it to the buyer. This may sound rather silly but
one can never be too cautious. It can save time and hassle for
both you and the buyer if the payment is sent to the correct
address.
-
Tell the buyer whether or not
you have a return policy ahead of time. This could save you some
headache down the road.
-
E-mail the buyer on the day
that you receive their payment and the day that you send the
item. This is just a little bit of common courtesy that will
help ensure a satisfied buyer. Satisfied buyers a more likely to
leave great feedback.
If you do not hear from the buyer within
10 days, or the high bidder
backs out, the sale may then considered void. You may want to give the
buyer a little extra time. You may elect to relist the item or sell the
item to the second highest bidder if they are still interested. In
either case, please
contact
us to notify us about the situation so that
we can credit your account for the seller's fees.
-
PROTOCOL FOR REQUESTING HELP
WHEN YOU DO NOT HEAR FROM YOUR BUYERS OR DO NOT GET PAID:
While the responsibility for all
transactions is between the Buyer and the Seller, we will always
do our best to help you resolve any problems as long as you follow
the protocol:
PROTOCOL FOR DEALING WITH NON-PAYMENT, NON-RESPONSE OR DEFAULT
https://www.daylily.com/auctionfiles/nonpayment.html
If this does happen to you, and you have followed the protocol above, we
suggest that you also take advantage of our Feedback System. You may leave feedback by going to your
Closed Auctions Lists and clicking on the Feedback button
found in the lists for the auction in question.
Leaving feedback after the
transaction is very important. If you are pleased with the transaction, please take the time to leave
some positive feedback also by going to your
Closed Auctions Lists and clicking on the Feedback button in
the appropriate Closed Auction.
If you have questions
about individual State requirements for shipping plants please go to
the following site: Federal
& State Plant Quarantine Information
|| New Users
- How to Register || Search Help || Bidding Instructions ||
Instant Buy and Store Bidding || Bid Increment ||
|| Buy It Now || Tips for Buyers || Tips for Sellers || List a New Item ||
Updating Personal Info ||
Feedback || Non-Payment ||
|| After the Auction -Sellers || After the Auction -Buyers || Guidelines for Plant Sellers || Counters || CONTACT US ||
|
|
Buyer:
what to do after the auction is over.
|
|
Sometimes there is nothing more
thrilling than finding that special something and winning it in an
auction. Within 24 hours after the auction closes, you will receive
an e-mail that includes the item number, headline, closing price,
and the e-mail address of the seller. If you have not done so
already, once you receive this email, contact the seller at your
earliest possible convenience. Send the seller your name and
address, and inform the seller of any special requirements you have
regarding shipping. (Do you want the item insured, etc.?) Ask the
seller what types of payment they accept. If you do not hear from
the seller immediately, please remember that they may not be able to
get to their e-mail every day. Once you receive the seller's
information, try to be prompt about sending the payment. NEVER SEND
CASH. Expect the entire transaction to take between 7 and 14 days.
Below are some additional tried and true tips to make sure you get
the most out of your buying experience. (These are just tips! You
must make an individual decision based on your situation as to how
you would like to conduct your sales.)
-
If the seller does not accept
credit cards, send a money order. This will speed up the
process. Checks take up to 7 days to clear, and most buyers will
not send an item until a personal check clears. Also, money
orders come with insurance against theft and loss. NEVER
SEND CASH.
-
Double check your information
before you send it to the seller. Make sure your address is
correct and that you have a check or money order to cover both
the item and shipping charges.
-
Inquire as to whether or not
the seller has a return policy. This could come in handy if the
item does not turn out to be what you expected.
-
Email the seller after you
mail the payment and after you receive the item. Keeping the
seller informed during the transaction may prompt them to leave
some very flattering feedback on your account.
-
If you are pleased with the
transaction, please take the time to leave some positive
feedback
on the buyer's account.
-
If you send payment to the
seller but the item is never received (please allow at least 10
days), e-mail the seller to see if it has been sent. If you
still do not receive the item, we recommend that you
Contact Us
to inform us of the situation. If we cannot get a resolution of the
matter for you we suggest that consider
contacting your local authorities if you wish to pursue it in
the legal system. Please see our
fraud policy
for more information.
-
PROTOCOL FOR REQUESTING HELP
WHEN YOU DO NOT HEAR FROM YOUR SELLERS:
While the responsibility for all
transactions is between the Buyer and the Seller, we will always
do our best to help you resolve any problems as long as you follow
the protocol:
1) Report all problems within
10 to 30
days of auction close
2) Use the "Support/Questions" link,
the Lily
Auction Support Form,
to contact us about any question or problem.
-
Leaving feedback after the
transaction is very important. If you are pleased with the transaction, please take the time to leave
some positive feedback by going to your
Closed Auctions Lists and clicking on the Feedback button in
the appropriate Closed Auction.
If you have questions
about individual State requirements for shipping plants please go to
the following site: Federal
& State Plant Quarantine Information
Leaving Feedback
A Feedback Rating is a measure of the Lily Auction
user's reputation in the community. Every registered user at the Lily
Auction has a Feedback Rating that is calculated by
Adding 1 point (+1) for each positive comment
received.
Subtracting 1 point (-1) for each negative comment received.
Awarding 0 points (0) for each neutral comment received.
The use of the feedback forum is to help promote
bidding confidence. All Feedback is left from the "Feedback' Buttons in
your Closed
Auctions Lists. Except for the exceptions mentioned in the "Rebuttal"
paragraph below, you may leave only one 80 character factual
feedback remark per item won or sold. This means that if you
have left a feedback remark for a user and then have a different
transaction with that same user again, you may leave another feedback
remark. Guideline for Buyer Dis-satisfaction:
Negative feedback should only be left as a last resort when all other
means have failed. It is best to FIRST contact the seller and try to work out a
resolution. The seller may agree to accept a return of the item and provide
a refund, depending on the circumstances. Both Buyer and Seller's contact information,
and email address, is available in your closed auctions lists, that can be
found from the
particular closed item that you won. If you cannot get satisfaction, or work out a resolution,
between Buyer and Seller, you may
Contact
Us to ask
for mediation.
Mediation:
The Lily Auction is not responsible for any problems that may result out
of a transaction but we will try to help resolve disputes and offer
opinions and make suggestions. When requesting
mediation
services, always provide the Seller's username and email address, the
item number and a description about what went wrong. We
will attempt to hear both sides of the dispute before rendering an
opinion. If for some reason, one party does not reply to the auctioneer's
request for explanation, we may opine in the other parties favor. Please
always Contact
Us to request our free mediation services.
Rebuttal:
Retaliatory feedback is strictly forbidden. A Seller may
not leave negative feedback simply because a buyer left him or her
negative feedback. Try to look at negative feedback as a means to
respond and grow. However, you may, in response to a negative feedback
remark left in your feedback account by another user, respond with one
factual REBUTTAL remark. You may make only one rebuttal remark, in your own feedback record
per negative remark made. Please try to make the rebuttal remark in
the spirit of reconciliation rather
than defensiveness. Send your 80 Character Rebuttal Remark to a
Lily Auction
Admin. A nasty or slanderous remark made by you, either as as
negative feedback or rebuttal remark, could hurt you more than the person
you are having the dispute with. Always try to be factual.
You may leave only one 80
character remark, positive, negative or neutral, for a user per
transaction. However, there may be circumstances when more than one feedback remarks
is required. Please
contact
us
if you believe that you need to leave a more than one feedback remark.
Please explain the circumstances as clearly as possible and always
include both the member's and your username and registered email
addresses, as well as the Item number in question, in your note.
Deadbeat Bidding:
When any user bids in an auction, then wins the
auction having bid higher than the sellers reserve as well as higher than
any other bidder, and then refuses to pay for the item without an
appropriate reason, this user will be considered to be in default.
Appropriate reasons would be illness or death in the family, and natural
catastrophe such as earthquake, hurricane or tornado, or other
catastrophic event. DO NOT BID ON AN ITEM UNLESS YOU INTEND TO PAY
FOR IT AT YOUR BID AMOUNT. If a bidder defaults and provides the
seller with what is considered an appropriate reason, the seller my
still, at his or her discretion, make a single NEUTRAL remark in the
bidders feedback stating that the "bidder was unable to complete the
transaction". There is no need to explain the details. If a bidder
then develops a pattern of default, it will then be recorded. Any user
found to show a pattern of deadbeat bidding in the Lily Auction will be
suspended from both bidding and selling in the auction.
Misrepresentation:
Sellers should make every effort to represent their
items as accurately and in as much detail as possible. However, bidders
should never assume things like, for instance, plant size and
condition, if it is not stated in the seller's description. If the seller
does not state something that you are concerned about, please email the
seller and ask about it. Keep records of your email and the sellers
response. To leave a seller a negative feedback remark suggesting
misrepresentation is a serious accusation and should only be made when there is
proof. Please review the Lily Auction
Fraud Policy.
General:
Before you place a bid on an item, you probably want
to check the seller's feedback rating. Sellers may also want to view the
feedback of bidders to better gauge how to deal with specific bidders. You
can see a user's feedback either by clicking on the user's name or number
next to the user's name, or going to the
View Feedback Link
After you conduct a transaction, please remember to
leave feedback for the buyer or seller that you dealt with. That will help
everyone in the community know what it is like to deal with that user.
Remember, feedback cannot be retracted. Your
comments will be attributed with your name and the date. The Lily Auction
cannot take responsibility for the comments you post here, and you should
be careful about making comments that could be libelous or slanderous. To
be safe, make only factual, emotionless comments. || New Users
- How to Register || Search Help || Bidding Instructions ||
Instant Buy and Store Bidding || Bid Increment ||
|| Buy It Now || Tips for Buyers || Tips for Sellers || List a New Item ||
Updating Personal Info ||
Feedback || Non-Payment ||
|| After the Auction -Sellers || After the Auction -Buyers || Guidelines for Plant Sellers || Counters || CONTACT US ||
|
|
